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UID:34@mtcsw.org
DTSTART;TZID=America/Phoenix:20261111T150000
DTEND;TZID=America/Phoenix:20261111T180000
DTSTAMP:20261014T073658Z
URL:https://mtcsw.org/events/mtp34-advanced-fixture-strategies-service-exc
 ellence-diagnostics-ethical-upselling/
SUMMARY:MTP34 Advanced Fixture Strategies - Service Excellence\, Diagnostic
 s & Ethical Upselling
DESCRIPTION:This advanced course focuses on strategic service delivery for 
 residential plumbing fixtures. While building on installation and repair s
 kills\, students will learn to diagnose complex fixture issues and master 
 the art of professional communication. The curriculum emphasizes building 
 homeowner trust\, identifying upgrade opportunities\, and ethically presen
 ting solutions that balance customer advocacy with company profitability.\
 n\nStudents will practice real-world scenarios to strengthen their confide
 nce in discussing value-added services and recommending preventative maint
 enance\, ensuring graduates can confidently handle any fixture-related ser
 vice call while preserving the customer's confidence.\n\nDate: Wednesday\,
  November 11\, 2026\nTime: 3:00 pm- 6:00 pm\nCredits: 3 Continuing Educati
 on Credits\nCost: Member-$99.00 Nonmember-$129.00\nInstructor: Chad Libriz
 zi\, Technical Instructor\, Program Chairman\nQualifies for: MTCAZ PLUMBIN
 G TECHNICIAN – RESIDENTIAL AND LIGHT COMMERICAL CERTIFICATE PROGRAM
ATTACH;FMTTYPE=image/jpeg:https://mtcsw.org/wp-content/uploads/2026/10/goo
 dplumber2.jpg
CATEGORIES:Education
LOCATION:MTCAZ\, 1904 W. Mountain View Rd.\, Phoenix\, AZ\, 85021\, United 
 States
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  Phoenix\, AZ\, 85021\, United States;X-APPLE-RADIUS=100;X-TITLE=MTCAZ:geo
 :0,0
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